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Technical Support Engineer

Occupation Description
Primary Purpose
Handle calls escalated by the helpdesk or data centre operator. Provide 2nd level, potentially on-site support.

Responsibilities

Simulate failures for further analysis of failing device
Implement operation & maintenance solution in-time and effectively to fulfil customers' requirement and solve technical issue
Construct and maintain up-to-date problem database to ensure accurate and sufficient information for maintenance & troubleshooting
Perform on-site survey
Install, configure and upgrade hardware and software for optimal performance
Perform acceptance testing of installed/upgraded equipment
Induct and train users on using and optimising hardware/software applications

Requirements

3 years in a similar field
Able to speak clear and fluently
Good interpersonal and customer servicing skills
Good understanding of PC hardware configuration
Diploma or Degree in Information Systems or equivalent

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